Claims & existing claims

Please contact us directly by calling 0173 274 7100 Our new claims line is open 24 hours a day, 365 days a year. You can also text ‘CLAIM’ to 83118 for a call back. You will then be guided through the claims process.

The information required will depend on the nature of your claim; however, the more information you can provide, the smoother the claims process will be. If you can please be ready to provide your policy number, details of the incident (date, time, location, and circumstances), and the details of any other parties involved (including their vehicle and insurance information if applicable). Any supporting documentation such as photos, police reports, or witness details will also support your claim.

Please call 0173 274 7100 to report the claim within 24 hours of the incident. Reporting your claim sooner will enable us to support you faster, as this will allow us to attend to the claims process more quickly. There may also be late-reporting excesses applied to your policy — please read your policy schedule or contact your broker for more details.

When you report your claim, we will gather all relevant information to progress with said claim. The timeline of your claim can vary depending on the nature of the incident, but you will be kept informed throughout the process. If you would like to discuss an existing claim, you can call us on 0330 3310714 during our office opening hours, which are: 9am to 5pm, Monday to Friday.

The impact of a claim on your No Claims Discount will depend on the terms and conditions of your insurance policy and the nature of the claim. Please refer to your policy schedule or contact your broker for more details.

If you’ve been involved in a motor accident, ensure the safety of yourself and others first. Exchange details with the other involved parties (name, address, vehicle registration, and insurance details if possible). Take photos of the damage and the scene if it is safe to do so. Contact the police if necessary. Please report the incident as soon as possible by calling 0173 274 7100.

If you suspect your vehicle has been stolen, you should immediately report it to the police and obtain a crime reference number. Then, contact us as soon as possible on 0173 274 7100 to report the theft and begin the claims process. You will need to provide the police crime reference number and any relevant information about the vehicle.

For any enquiries you may have regarding an open claim, please contact our claims team on 0330 331 0714 (Monday to Friday, 9am to 5pm), and they will endeavour to answer any questions you may have.

If you receive any communication regarding a claim from a third party, please do not respond directly. Instead, forward all documentation to your insurance broker immediately. They will then handle the third-party claim on your behalf.